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Giải pháp phần mềm Elastix Call Center

The Elastix call center software module is designed to make inbound and outbound calling campaings, allowing the interaction between agents and telephony subscribers.

The module includes a predictive dialer that handles the automatic call of "objective" numbers. It also includes three major components: a web based agent console, a call management interface and a propietary open source protocol for communications (ECCP)

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